FAQ's
Frequently Asked Questions
Welcome to Halo Senses
What is Halo Senses?
Halo Senses is a modern training and recovery brand built around movement, performance, recovery, and intentional living.
We offer training equipment, recovery tools, and athletic apparel designed to help you train with purpose, recover better, and keep moving forward.
Our products are selected with a focus on functionality, versatility, and everyday use.
Products
What does Halo Senses sell?
Halo Senses offers a growing collection of training, recovery, and athletic products, including:
- Training equipment
- Strength and conditioning accessories
- Mobility and recovery tools
- Recovery technology
- Athletic apparel
- Accessories and other fitness products
We are continually expanding our collection with products that align with the Halo Senses philosophy.
Who are Halo Senses products designed for?
Our products are designed for anyone who wants to improve their training, movement, recovery, or everyday fitness.
Whether you're just getting started, training regularly, practicing calisthenics, working on strength and conditioning, or simply looking for better recovery tools, our products are designed to fit a variety of lifestyles and training levels.
Are your products suitable for beginners?
Yes.
Many of our products can be used by beginners as well as more experienced athletes.
However, the appropriate use, resistance, weight, intensity, and difficulty can vary by product. Always review the product information and use equipment according to your individual abilities.
How do I know which product is right for me?
Each product page provides information about the product, its features, and its intended use.
If you're unsure which product is best for your needs, feel free to contact us at support@halosenses.com and we'll be happy to help.
Apparel
What type of apparel does Halo Senses offer?
Halo Senses apparel is designed around training, movement, discipline, and everyday life.
Our collection may include:
- T-shirts
- Athletic clothing
- Training apparel
- Lifestyle apparel
- Accessories
New designs and products may be added as the brand continues to grow.
How do I choose the right clothing size?
Each apparel product page includes a sizing guide when available.
We recommend reviewing the size chart and comparing the measurements with a garment you already own before placing your order.
If you're between sizes, consider the fit and style of the specific product when choosing your size.
What if I order the wrong size?
If you receive the correct item but need a different size, please review our Refund & Return Policy to determine whether your order is eligible for a return or exchange.
Items must meet the applicable return requirements.
Orders
How long does it take to process my order?
Orders are typically processed within 1–5 business days, Monday through Friday, excluding holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing times may occasionally be longer during holidays, promotions, product launches, or periods of high order volume.
How long does shipping take?
Estimated delivery times after your order has shipped are:
United States: 3–10 business days
International: 7–21 business days
These are estimates and are not guaranteed. Delivery times can vary because of carrier delays, weather, holidays, customs, and other circumstances outside our control.
For complete information, please review our Shipping Policy.
Do you offer free shipping?
Yes.
Standard shipping is FREE on all U.S. orders.
International shipping rates are calculated at checkout.
Do you ship internationally?
Yes, international shipping may be available depending on the destination.
Available shipping options and rates will be displayed during checkout.
International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.
How will I know when my order ships?
Once your order has shipped, you'll receive a shipping confirmation email containing tracking information when available.
Please allow up to 48 hours for tracking information to update after shipment.
My tracking information hasn't updated. What should I do?
Tracking information may take some time to update after a package is handed to the carrier.
If your tracking information has not updated for an extended period or your package appears to be delayed, contact us at support@halosenses.com with your order number and we'll help you investigate.
My package says delivered, but I can't find it. What should I do?
First, check around your property and with household members, neighbors, or your building/property management.
You should also contact the shipping carrier directly to confirm the delivery details.
If the carrier confirms that the package was delivered, Halo Senses cannot be responsible for packages that are subsequently lost or stolen.
What happens if I enter the wrong shipping address?
Customers are responsible for providing accurate and complete shipping information during checkout.
If an order has not yet shipped, contact us as soon as possible at support@halosenses.com. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been placed.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.
Returns & Refunds
What is your return policy?
Our return and refund terms depend on the product and circumstances of the return.
Please review our Refund & Return Policy before making a purchase for complete details regarding eligible returns, refunds, exchanges, damaged products, and other requirements.
What if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Take clear photos of the item and packaging and email them to support@halosenses.com along with your order number and a description of the issue.
We'll review the situation and determine the appropriate resolution.
What if I receive the wrong item?
Contact us at support@halosenses.com as soon as possible.
Please provide your order number and photos of the item you received. We'll review the issue and help resolve it.
Payments & Discounts
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your location and device.
Do you offer discount codes?
Yes.
From time to time, Halo Senses may offer promotional discounts or special offers.
If you have a valid discount code, enter it during checkout. Promotional terms and expiration dates may apply.
Can I use more than one discount code?
Unless otherwise stated in the promotion's terms, discount codes generally cannot be combined with other promotional offers.
Can I cancel or change my order?
If you need to cancel or change an order, contact us as soon as possible at support@halosenses.com.
We will do our best to accommodate your request, but orders may not be able to be changed or canceled once they have entered processing or have been shipped.
Training & Recovery
How should I use your training equipment?
Always follow the instructions and product information provided with the product.
Start at an appropriate level for your experience and gradually increase intensity as your ability improves.
Inspect equipment before use and discontinue use if you notice damage, excessive wear, or other safety concerns.
Can Halo Senses products replace professional medical advice?
No.
Halo Senses products and educational information are intended to support general fitness, training, movement, and recovery.
They are not intended to diagnose, treat, cure, or prevent medical conditions and should not replace advice from a qualified healthcare professional.
If you have an injury, medical condition, or concerns about whether a particular product is appropriate for you, consult a qualified professional before use.
Are your products covered by a warranty?
Warranty coverage, if applicable, varies by product.
Please review the individual product listing or contact us at support@halosenses.com if you have questions about a specific product.
About Halo Senses
Where can I learn more about Halo Senses?
You can explore our website to discover our training equipment, recovery products, apparel, and the philosophy behind the Halo Senses brand.
Will you be adding new products?
Yes.
We're continually exploring new training, recovery, and apparel products that fit the Halo Senses philosophy.
Our goal is to build a collection that helps people train harder, recover smarter, and live with intention.
How can I contact Halo Senses?
For questions about products, orders, shipping, returns, or anything else, contact us at:
We're happy to help.
Train With Purpose. Recover With Intention.
At Halo Senses, we believe progress is built one step at a time.
Train your body. Recover with purpose. Strengthen your mind. Live with intention.