Shipping policy

Shipping Policy

Last Updated: September 2026

At Halo Senses, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

  • Orders are typically processed within 1–5 business days, Monday through Friday, excluding holidays.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • Processing times may be longer during holidays, promotional periods, product launches, or periods of unusually high order volume.
  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

United States

FREE Standard Shipping is available on all U.S. orders.

International Orders

International shipping rates are calculated at checkout based on the destination, package size, weight, and available shipping options.

Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by their country.

Estimated Delivery Times

United States

3–10 business days

International

7–21 business days

Delivery estimates begin after your order has been processed and shipped.

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, customs processing, or other circumstances outside of Halo Senses' control.

Shipping Carriers

Depending on the destination and shipping method selected, orders may be shipped using:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other regional or international carriers

Halo Senses may select the carrier that provides the most appropriate shipping option for your order.

Order Tracking

When your order ships, we will send a shipping confirmation email containing tracking information when available.

You can use the tracking number provided to monitor the progress of your shipment.

Please allow up to 48 hours for tracking information to update after your order has been shipped.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Halo Senses is not responsible for:

  • Delays caused by incorrect or incomplete shipping information
  • Packages delivered to an incorrect address provided by the customer
  • Packages returned to the sender because of an incorrect or incomplete address
  • Additional shipping costs resulting from incorrect shipping information

If an order is returned to Halo Senses because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Lost, Missing, or Stolen Packages

Once a package has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

  1. Checking around your property and with household members.
  2. Checking with neighbors or your building/property management.
  3. Contacting the shipping carrier directly.
  4. Filing a carrier claim when applicable.

Halo Senses is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.

Shipping Delays

Shipping delays can occasionally occur because of circumstances outside our control, including:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Carrier delays
  • High shipping volumes
  • Holidays
  • Customs processing
  • Other unforeseen circumstances

Halo Senses does not guarantee carrier delivery dates and is not responsible for delays that occur after an order has been transferred to the shipping carrier.

International Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's government or customs authorities.

These charges are not included in the product price or standard shipping charge unless explicitly stated at checkout.

Halo Senses is not responsible for delays caused by customs clearance or for fees imposed by the destination country.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible.

To help us resolve the issue:

  1. Take clear photos of the item and its packaging.
  2. Contact us at support@halosenses.com.
  3. Include your order number and a description of the issue.
  4. Attach the photos to your message.

We will review the situation and determine the appropriate resolution, which may include a replacement, refund, or other resolution in accordance with our Refund & Return Policy.

Orders That Have Not Arrived

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at support@halosenses.com with your order number.

We will review the available tracking information and help determine the appropriate next steps.

For orders that appear to be lost in transit, Halo Senses may work with the shipping carrier to investigate the shipment and determine eligibility for a replacement or refund.

Contact Us

If you have questions about your order or our shipping policy, please contact us:

Halo Senses
Email: support@halosenses.com

We are happy to help with questions regarding order status, tracking, shipping, and delivery.