Refund policy

Last Updated: June 2026

At Halo Senses, we strive to provide high-quality products, training programs, and educational content. Please review our refund policy carefully before making a purchase.

Digital Products, Courses & Subscriptions

Due to the immediate access and downloadable nature of digital products, all sales of digital products are final.

This includes, but is not limited to:

  • Meal plans
  • Nutrition guides
  • Training programs
  • Online courses
  • Downloadable resources
  • Memberships and subscription content

No Refunds on Digital Products

Once access has been granted to a digital product or course, refunds, returns, exchanges, or credits will not be provided except where required by law.

Subscription Cancellations

Subscription plans may be canceled at any time through your account settings or by contacting us at support@halosenses.com.

Please note:

  • Cancellation prevents future billing.
  • Previous subscription payments are non-refundable.
  • Access to subscription content may continue until the end of the current billing period.

Physical Products (Apparel & Merchandise)

All Sales Are Final

Unless otherwise stated, physical products sold by Halo Senses are considered final sale.

We do not accept returns, exchanges, or cancellations for reasons such as:

  • Change of mind
  • Ordering the wrong size
  • Personal preference
  • Buyer’s remorse

Please review product descriptions and sizing information carefully before placing an order.

Damaged, Defective, or Incorrect Items

We will replace or refund items if:

  • The item arrives damaged
  • The item is defective
  • The wrong item was received

To submit a claim:

  1. Contact support@halosenses.com within 7 days of delivery.
  2. Include your order number.
  3. Provide a description of the issue.
  4. Attach clear photos of the item and packaging.

After review, we may provide:

  • A replacement item
  • A store credit
  • A refund

The resolution method will be determined at our discretion.

Order Cancellations

Orders begin processing shortly after they are placed.

Because of this, we cannot guarantee cancellation requests once an order has been submitted.

If a cancellation request is received before processing begins, we may cancel the order at our discretion.

Chargebacks & Payment Disputes

Customers agree to contact Halo Senses before initiating a chargeback or payment dispute.

We are committed to resolving legitimate issues quickly and fairly.

Fraudulent chargebacks for delivered products, digital content, or fulfilled services may be disputed with supporting documentation, including order records, delivery confirmation, account access logs, and communication history.

Shipping Issues

Halo Senses is not responsible for:

  • Carrier delays
  • Weather-related delays
  • Customs delays
  • Lost or stolen packages marked as delivered

If your package is marked delivered but cannot be located, please contact the shipping carrier directly.

Contact Us

If you have any questions regarding this policy or need assistance with an order, please contact:

Halo Senses
Email: support@halosenses.com